Refund Policy Checkout

Client Growth Engine for Massage Therapists

Refund Policy Summary

Your purchase is protected, but we do have clear rules because this is a done-for-you service.

You can request a full refund within 24 hours of purchase only if you have not submitted the onboarding form and we have not started work.

Once you submit the onboarding form, your 7-day build window starts, and we begin work. At that point, all payments are non-refundable.

This is a monthly subscription. You can cancel anytime to stop future billing. We do not offer prorated refunds for partial months.

By purchasing, you agree to the full Refund Policy and Terms of Use here:

Refund Policy: https://pivot2boss.com/refund-policy

Terms of Use: https://pivot2boss.com/terms

Important note about results

We build and launch your Client Growth Engine and provide the tools, setup, and support to help you drive bookings and gift card sales.

Your results depend on factors outside our control, including your list quality, your consent status, your pricing and offers, your local market, your responsiveness to approvals, and your ad budget if you run paid traffic.

For that reason, we do not guarantee a specific number of bookings, leads, gift card sales, revenue, or return on ad spend.

What we do guarantee is this: we will deliver the work described and launch your system according to the timeline that starts when we receive your completed onboarding form and required access.

Service overview

The Client Growth Engine is a subscription service designed to help solo massage therapists turn past clients into repeat bookings, attract new clients, and sell gift cards using a simple funnel plus follow-up automation.

This is a productized service. It is not a full custom marketing agency retainer.

Primary deliverables included

Each active subscription includes:

Two funnel pages
New client intro offer page
Existing client monthly promo page
Lead reactivation campaign setup
One reactivation campaign built from your list upload
Email and or SMS messaging sequence loaded into your system
Basic segmentation based on available list fields
Booking workflow setup
Appointment routing to your booking link or Go High Level calendar
Basic appointment reminders
Google Calendar integration when available
Gift card delivery and tracking setup
Included if your plan includes gift cards and if the required tools are available in your account
Reporting
Monthly reporting on redemptions and bookings based on available tracking data
Support
Dedicated account manager
Unlimited technical support related to the Client Growth Engine system

Timeline and what starts the clock

The 7-day build timeline begins when we receive:

Your completed onboarding form
Your client list upload
Required access to connect booking and calendars where applicable

If we do not have these items, we cannot begin work and the timeline does not start

Client responsibilities

To keep the build on schedule, you agree to:

Submit onboarding information promptly
Provide required access and approvals
Respond to questions and approvals within 48 hours when possible
Ensure you have the right to contact your client list by email and SMS

What is not included

To avoid confusion, the following are not included unless explicitly stated in writing:

Custom website builds beyond the included funnel pages
Ongoing social media posting or content creation
Full ad management, daily optimization, or creative testing
Photography, videography, or custom design production
Deep CRM rebuilds, custom pipelines beyond the included workflow needs
Deliverability remediation projects beyond basic configuration
Copywriting for additional offers beyond the included funnels and reactivation campaign
Reputation management beyond linking to your review page
Custom integrations outside standard connectors and supported tools
Any guarantee of leads, bookings, revenue, or return on ad spend

Reasonable use and boundaries

This service is designed to be fast and focused. To protect quality and timelines:

Revisions are limited to reasonable edits during the build week
New requests that expand scope may be scheduled for the next cycle or quoted separately
Excessive change requests, unclear direction, or delayed approvals may delay launch

Optional add-ons

If you want more than the standard system, we can offer add-ons such as:

Additional funnels or promos
Additional reactivation segments and sequences
Ongoing ad management
Additional landing pages for seasonal campaigns

How to request support

Support requests should be sent to: [email protected]

You may also contact your account manager directly once assigned.

Cancellation

You can cancel anytime. Cancellation stops future billing. There are no refunds for the current billing period after work begins.