Terms of Use and Service Terms

Client Growth Engine for Massage Therapists

Effective date: January 1, 2026
Company: My Highest Shelf, LLC dba Pivot2Boss
Website: www.pivot2boss.com
Support email: [email protected]

These Terms govern your purchase and use of the Client Growth Engine service, including any associated templates, funnels, workflows, messaging scripts, support, and deliverables.

1. Definitions

Company, we, us, our: My Highest Shelf LLC, dba Pivot2Boss
Client, you, your: the purchaser of the service
Service: the Client Growth Engine subscription and related deliverables
Deliverables: funnels, workflows, campaigns, tracking setup, support, reporting, and related assets we provide

2. Scope of service

The Client Growth Engine is a monthly service that may include:

Done-for-you landing pages and funnel pages
Lead reactivation messaging setup and campaign deployment
Booking workflow setup and calendar routing
Gift card delivery and tracking setup (if included in your plan)
Email and SMS workflows and reminders
Integrations with Google Calendar and other tools where available
Monthly reporting on redemptions and bookings
Account manager support and technical support

Exact inclusions depend on your plan and what is technically feasible based on your existing systems.

3. Client responsibilities

To deliver the service, you agree to:

Provide accurate business information during onboarding
Submit the onboarding form promptly
Provide access to required accounts and tools where needed
Respond to approval requests in a timely manner
Ensure you have the legal right to contact your list by email and SMS where applicable
Follow applicable laws, regulations, and platform rules related to marketing, SMS, email, and advertising

If you delay approvals, access, or required materials, launch timelines may be extended.

4. 7-day Launch timeline

If your service includes a “7 days or less” build promise, the 7-day build window begins when we receive your completed onboarding form and any required access credentials.

We cannot begin work without your onboarding form.

If delays occur due to missing information, missing access, delayed approvals, or platform issues outside our control, the timeline may be extended.

5. Payments, billing, and cancellation

You authorize us to charge your payment method for monthly subscription fees as disclosed at checkout.

You may cancel at any time. Cancellation stops future billing. There are no prorated refunds for partial months.

If a payment fails, we may suspend access and pause work until payment is resolved.

6. Refund policy

Refunds are governed by the Refund Policy posted at https://pivot2boss.com/refund-policy. By purchasing, you acknowledge and agree to those terms.

7. No guarantee of results

You understand that marketing results vary. We do not guarantee:

A specific number of leads, bookings, or gift card sales
Any specific revenue amount
Any specific return on ad spend
Any ranking, platform approvals, or deliverability outcomes

Any examples, projections, or estimates are illustrative only.

8. Third-party platforms and tools

The service may rely on third-party platforms such as Go High Level, Meta, Google, email providers, SMS providers, calendar tools, and payment processors.
We are not responsible for:

Outages, policy changes, account restrictions, or bans
Deliverability issues caused by list quality, consent status, or sender reputation
Costs charged by third parties, including ad spend and messaging fees

You are responsible for all third-party fees unless explicitly stated otherwise in writing.

9. Content, compliance, and list consent

You represent and warrant that:

Your client list was obtained legally and you have the right to contact those individuals
You will not use the service to send unlawful, misleading, or prohibited content
You will comply with all applicable laws and platform policies related to email and SMS marketings

If we believe your use creates compliance risk, we may pause or refuse to deploy campaigns until the issue is corrected.

10. Intellectual property and license

We retain ownership of our proprietary templates, frameworks, workflows, scripts, and internal processes.

You receive a limited, non-transferable license to use the deliverables created for your business during your active subscription.

You may not resell, sublicense, publish, or distribute our materials as templates or training content without written permission.

11. Confidentiality

Both parties agree to keep confidential information private, including business operations, strategy, customer data, and pricing, unless disclosure is required by law.

12. Limitation of liability

To the maximum extent permitted by law:

We are not liable for indirect, incidental, special, consequential, or punitive damages
Our total liability for any claim related to the service will not exceed the amount you paid to us in the 30 days immediately preceding the event giving rise to the claim

13. Indemnification

You agree to indemnify and hold us harmless from claims, damages, losses, and expenses arising from:

Your marketing content, offers, or business practices
Your list consent and compliance
Your violation of laws, regulations, or platform policies

14. Termination

We may terminate or suspend service immediately if you:

Fail to pay
Engage in illegal or prohibited activity
Create compliance risk through list practices or messaging
Harass or abuse team members

Upon termination, you remain responsible for charges incurred up to the termination date.

15. Dispute resolution

If a dispute arises, both parties agree to attempt to resolve it in good faith by contacting support at [email protected] before escalating.

16. Governing law and venue

These Terms are governed by the laws of South Carolina. Any legal action must be brought in the courts located in Lexington, South Carolina, unless otherwise required by law.

17. Changes to these terms

We may update these Terms from time to time.

18. Contact

Questions about these Terms: [email protected]