Refund Policy

Client Growth Engine for Massage Therapists

Effective date: January 1, 2026
Company: My Highest Shelf, LLC dba Pivot2Boss
Website: www.pivot2boss.com
Support email: [email protected]

1. Overview

The Client Growth Engine is a monthly subscription service that includes strategy, setup, implementation, technical configuration, and support. Because we begin work quickly and allocate team resources upon onboarding, refunds are limited as described below.

2. No refunds after work begins

All payments are non-refundable once work begins.
Work is considered begun when any of the following occurs:

We receive your onboarding form submission
We start building, configuring, or deploying any part of your system
We provide access to assets, templates, workflows, funnels, or campaign materials
We schedule or conduct your launch session or onboarding call

3. Limited refund window before onboarding is submitted

If you purchase and then change your mind, you may request a full refund only if:

You submit your request in writing to [email protected] within 24 hours of purchase, and
You have not submitted the onboarding form, and
No work has begun as defined in Section 2

After 24 hours, or after onboarding is submitted, no refunds will be issued.

4. Subscription renewals and cancellations

The Client Growth Engine is billed monthly unless canceled.
You may cancel anytime by contacting support at [email protected] or through your billing portal if provided.

Cancellation stops future billing. We do not provide prorated refunds or partial refunds for unused time in the current billing period.

5. Implementation fee promotions

If we waive an implementation fee as part of a promotion, the waiver has no cash value and does not create a right to a refund. If the promotion ends, standard pricing applies to new customers.

7. Results disclaimer

We do not guarantee specific financial results, number of bookings, gift card sales, or return on ad spend. Outcomes depend on factors outside our control, including your list quality, consent status, local market conditions, your offer, your responsiveness, and your ad budget where applicable.

6. Chargebacks and payment disputes

If you have a billing issue, contact us first at [email protected]. We will work with you to resolve it.

Initiating a chargeback instead of contacting support may result in immediate suspension of services and access until the dispute is resolved.

8. Contact

For refund questions, contact: [email protected]